Professional staff

Linda Williams, MA Psychol.

Senior Learning Strategies Advisor

I meet diverse students at Queen’s individually or in group workshops.  Some are struggling to pass and others are competing for a highly prestigious fellowship, but they are all relieved that there are supports available and they don’t have to “do it alone”.

I am often struck by the determination and energy that students display as they try to adapt to new learning situations or different academic expectations in their undergraduate or graduate program.  It is a privilege to be able to help students develop new learning and studying techniques and maintain a positive attitude, or help them find ways to complete a thesis, or enhance their presentation skills, or change their daily habits to be more productive and happier.

I have previously taught at the post-secondary education level and worked with people with disabilities or disadvantages related to their physical, emotional, and/or cognitive functioning. Working in Learning Strategies enables me to combine my long-standing interests in education, research, mental health and counselling individuals to meet their potential, regardless of their situation.

I welcome students to call or drop by the Learning Strategies office in  the Learning Commons, Stauffer Library (613-533-6315) and see how we can work together to have a satisfying Queen’s experience.

Please contact Linda at


Leslie Paterson, BA Hons, CYW, BEd, MEd

Learning Strategies Advisor

I love meeting with students, learning from them, and helping them develop or finesse the skills they would like to have in order to be a successful and engaged member of the Queen’s community. I believe that students have individual, unique strengths and challenges that play into their life as a student, and my hope is to help students see and use their strengths, and view difficulties as an opportunity for growth and development.

My background is in student accessibility, teaching, and learning strategies. I welcome any and all students to come and meet with me to see how we might work together so that your experience here at Queen’s can be rich and enjoyable.

To schedule an appointment, please see our online booking system, drop by Student Academic Success Services, Stauffer Library (ground floor), or call 613-533-6315.


Claire Hooker, BA (Hons), BEd, MA, PhD (in progress)

Writing and Learning Strategist

I work with a variety of students who have a range of interests and concerns related to their academic success – self-management skills, study and learning skills, and more. Every student I see has his or her own story, and I very much enjoy listening to these stories and helping students develop the skills, attitudes, and knowledge that support their learning and development.

Students interest me very much. I’ve spent the last twenty years or so working and volunteering with students in different roles and contexts – in Learning Commons at three different universities, in Residence Life departments at two different universities, at Queen’s Ban Righ Centre for Mature Women Students, as an Ontario teacher, as a college instructor, and more. I thoroughly enjoy working collaboratively with students to help them understand and reach their potential, and I’m pursuing a doctoral degree in Education to develop more skills in this area.

To book an appointment with me, visit our online booking system, drop by Student Academic Success Services, Stauffer Library (ground floor), or call 613-533-6315.


Cassandra de Bartok, BA (Hons), MA

Mentor Program Coordinator

University is an amazing place to learn new things, make friends and to gain experiences both inside and outside the classroom. Being a university student can be challenging at times but you don’t have to do it alone. Our amazing team of mentors is here to support you if you need help. Sometimes having someone to connect with who remembers what it’s like to be in first year or to navigate a similar course/issue can make all the difference. Whether you’re in your first year, finishing up your degree, or even navigating graduate work – we’ve got a Mentor for you!

As the Mentor Program Coordinator, I run three mentoring programs: GAELS 201, Bounce Back, and the Peer Mentoring Program. These programs employ seventy student staff and volunteers who are eager to support you by sharing their own experience navigating challenges and through sharing a holistic model of student support. Their aim is to empower you to meet your academic and personal goals during your time at Queen’s. The Mentors and I are committed to providing all participants with a safe, non-judgmental, and supportive experience in our programs (and we hope you also have fun along the way!).

Working as a Mentor Program Coordinator is an incredibly rewarding experience, especially when I get to see Mentees, some of whom join one of our programs in their first year, decide to give back through mentoring in their upper years. If you’re interested in helping your peers and giving back to the Queen’s community through mentoring, email to learn about the opportunities available and how to get involved.

If you are interested in being matched with a Mentor through the Peer Mentor Program you can book an intake appointment with Cassandra via our online booking system.

I look forward to meeting you at some point during your time at Queen’s, whether it’s as a Mentee or Mentor. Cha Gheill!


Felicia Yong, BA (Hons), MA

Outreach Coordinator

Connecting students with other students can be accomplished in many ways – including during workshops! I am very fortunate to work with some of the most motivated, genuine and enthusiastic students through the Peer Learning Assistant (PLA) program here at Queen’s. Our team of about 45 upper-year student volunteers, called PLAs, dedicate themselves to delivering a variety of outreach programs, from Queen’s Learning Commons’ workshops and Residence Presentations to drop-in giveaways and course-specific sessions. Oftentimes, the PLAs will share personal experiences and advice on how to refine a strategy so it works for you!

My background is in English Language and Literature and Visual Arts (studio and art history), and I have an ever-growing interest in learning strategies, teaching, and curriculum development. I encourage you to attend a workshop or other outreach event, talk to the PLAs or myself, and learn some tips and tricks to reduce your chances of saying, “I wish I had known this!” at the end of the year.

For more information, email, or drop by Stauffer 143 at Student Academic Success Services, in Stauffer Library.

You can  see upcoming workshops here.