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Frequently asked questions (FAQs) about Fall 2021

Many students are wondering what the fall academic term will be like. What you can be sure of is that SASS is here to help you, regardless of your year or program. Our FAQs page is one place to start, or you might explore content in the tabs at the top of this page. Welcome to SASS!

1. How can SASS support me?

SASS is here to help you be successful with study habits, note-taking skills, essay,  report, and dissertation writing, time management, math problem-solving, and more. Students can start with our online resources, which are available 24/7 on our website and cover a variety of topics related to writing and academic skills. Students can also book individualized 1:1 appointments with professional writing consultants, English-as-additional-language consultants, and academic skills specialists. Currently, these appointments are online using an integrated tool in our online booking system. Find out more about booking an appointment here.

2. Is there a specific resource that can help me meet academic expectations at Queen's?

Yes! SASS has developed Academics 101, a series of free and interactive online tutorials to help incoming students develop essential academic and writing skills. Students can do any or all of the seven tutorials at their own pace while learning how to be successful in an online learning environment. Academics 101 concludes by showing students how to make a plan to succeed throughout their first six weeks at Queen’s. Starting 2nd year? We have you covered. Check out Levelling up: Essential skills for second-year success. Learn more about the supports available to 2nd year students.

3. Can I book 1:1 appointments at SASS?

Yes! SASS offers 1:1 support for writing, academic skills, and English as an additional language support. Currently, these appointments are  online using an integrated tool in our online booking system. Find out more about booking an appointment here. If you prefer, you can book an appointment by phone (613-533-6315). (Please note that there are a limited number of appointments offered in July and August).

4. What if I would rather have an in-person appointment?

SASS will continue to  offer our 1:1 services online for the fall term. Please check our website for the most up-to-date information about our services and programs, and stay informed generally with the Queen’s University COVID-19 Information page. If you have questions about online appointments, please email academic.success@queensu.ca.

5. Are workshops and drop-in programs still happening?

For Fall 2021, our workshop and drop-in programs will be delivered both in-person and remotely, using a variety of platforms. Our first-year transition workshops will feature live sessions and duplicate 50-minute Zoom sessions on a range of academic skills and writing topics, including foundations of success for humanities and STEM disciplines, reading and notetaking skills, tackling math problems,  focus and motivation, and  other timely topics; peer volunteers will give a short presentation at the start of each session, providing clear and actionable strategies for improving learning, then lead group discussion on the topic of each workshop. Grad students, please note: we’re also adding a grad-specific workshop series. Additionally, we will offer the twice-a-week Write Nights ,  and Grad Writing Lab. Please check our Upcoming Events section and social media feeds for the most current information.

6. I am an English as Additional Language student. Can I access EAL support in Fall 2021?

EAL support will be continuing in the fall. This support includes online appointments for the development of academic English skills.

  • Our popular Write Nights program, where students learn about and practice English academic writing, will be on Zoom this fall.
  • Want to increase your confidence speaking in an academic setting? Join us for Speak Up, an academic speaking skills lab where you can practice speaking strategies for interacting in the university classroom, and with peers and professors.
  • The Academic Connections Certificate allows you to uncover the academic expectations at Queen’s University through information and services about academic success and overcoming academic culture shock. Register here for this certificate.

Keep checking the EAL page for program details.

7. What can SASS do for graduate students in the current remote environment?

SASS is here to help you be successful as you progress through your graduate studies. Students can start with our online resources, which are available 24/7 on our website and cover a variety of topics related to writing and academic skills. We are offering a series of workshops for graduate students in the Fall and Winter semesters. If you are working on writing, you might sign up for Grad Writing Lab, a structure and online space to support graduate students’ writing progress and sense of community. Students can also book individualized 1:1 appointments with professional writing consultants, English-as-additional-language consultants, and academic skills specialists. Currently, these appointments are all online using an integrated tool in our online booking system. Find out more about booking an appointment here.

8. I am a parent of a Queen's student. How can I help my student access academic support?

Please see our page for Parents/Guardians with additional information about how you can support your student academically by referring them to our services and programs.

9. What if I need other supports?

There are many services available to support you with wellness, faith and spirituality, accessibility, career questions, and many other aspects of student life. If you are in incoming student, a great place to start is Queen’s Next Steps website. You can also refer to the Student Affairs COVID-19 website to see how you can access all of the services provided by Student Affairs.

10. I had an IEP / accessibility accommodation in high school. How can SASS help?

SASS works with all students to support them in their academic skill development, but we do not provide accommodations; we refer students with questions about accessibility or accommodations to Queen’s Student Accessibility Services (QSAS).

11. I have questions regarding refunds, course selection, and other general SOLUS inquiries, what do I do?

Please note that our office does not handle requests such as these. The Office of the University Registrar can support you with various inquiries including: