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SASS Support during COVID-19: Frequently Asked Questions (FAQs)

How can SASS support me right now?

Answer: SASS is here to help you be successful throughout the end of this term with study habits, note-taking skills, essay and report writing, time management, and more. Students can start with our online resources, which are available 24/7 on our website and cover a variety of topics related to writing and academic skills. Students can also book individualized 1:1 appointments with professional writing consultants, EAL consultants, and academic skills specialists. These appointments are all online using an integrated tool in our online booking system. Find out more about booking an appointment here.

Can I still have an appointment at SASS?

Answer: Yes! SASS is continuing to offer 1:1 support for writing, academic skills, and English as an additional language support. These appointments are all online using an integrated tool in our online booking system. Find out more about booking an appointment here. The only exception to our regular 1:1 service is that peer appointments will now be offered by our team of professional writing consultants.

What if I would rather have an in-person appointment?

Answer: While we appreciate the benefits of meeting with a consultant in person as opposed to online, our main priority currently is the health and safety of our staff, students, and the community. For that reason, we have made the decision to only offer our services online at this time. Please check our website for the most up-to-date information about our services and programs, and stay informed generally with the Queen’s University COVID-19 Information page. If you have concerns about online appointments, please email academic.success@queensu.ca.

Are workshops and drop-in programs still happening?

Answer: At this time, we are suspending all of our scheduled workshop and drop-in programs. This includes the weekly Write Nights at the QUIC, EAL Drop-In support, Drop-In academic skills support, and Grad Writing Lab. If you are looking for academic support, please book one of our online appointments or check out our online resources.

What can SASS do for graduate students right now?

Answer: SASS will continue to support graduate students with their academic work. This support includes a suite of online resources, including resources specific to graduate student writing, and individualized 1:1 support through online appointments. Grads can book online appointments for writing, academic English, and learning strategies to work on anything from a section of their dissertation to presentation skills to procrastination and motivation.

What if I need other supports?

Answer: There are many services available to support you with wellness, faith and spirituality, accessibility, career questions, and many other aspects of student life. Please refer to the Student Affairs COVID-19 website to see how you can access all of the services provided by Student Affairs.

I have questions regarding refunds, course selection, and other general SOLUS inquiries, what do I do?

Answer: Please note that our office does not handle requests such as these. The Office of the University Registrar can support you with various inquiries including: