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Fall Services & Programs: Frequently Asked Questions (FAQs)

Many students are wondering what the fall academic term will be like. What you can be sure of is that SASS is here to help you, regardless of your year or program. Our frequently-asked questions page is one place to start, or you might explore content in the tabs at the top of this page. Welcome to SASS!
 

1. How can SASS support me?

SASS is here to help you be successful with study habits, note-taking skills, essay and report writing, time management, math problem-solving, and more. Students can start with our online resources, which are available 24/7 on our website and cover a variety of topics related to writing and academic skills. Students can also book individualized 1:1 appointments with professional writing consultants, English-as-additional-language consultants, and academic skills specialists. Currently, these appointments are all online using an integrated tool in our online booking system. Find out more about booking an appointment here.

2. Is there a specific resource that can help me meet academic expectations at Queen's?

Yes! SASS has developed Academics 101, a series of free and interactive online tutorials to help incoming students develop essential academic and writing skills. Students can do any or all of the seven tutorials at their own pace while learning how to be successful in an online learning environment. Academics 101 concludes by showing students how to make a plan to succeed throughout their first six weeks at Queen’s.

3. Can I book 1:1 appointments at SASS?

Yes! SASS offers 1:1 support for writing, academic skills, and English as an additional language support. Currently, these appointments are all online using an integrated tool in our online booking system. Find out more about booking an appointment here. (Please note that there are a limited number of appointments offered in July and August).

4. What if I would rather have an in-person appointment?

While we appreciate that some students prefer to meet a consultant in person as opposed to online, the health and safety of our staff, students, and the community is a priority. For that reason, we continue to only offer our services online at this time. Please check our website for the most up-to-date information about our services and programs, and stay informed generally with the Queen’s University COVID-19 Information page. If you have questions about online appointments, please email academic.success@queensu.ca.

5. Are workshops and drop-in programs still happening?

For Fall 2020, our workshop and drop-in programs will be delivered remotely, using a variety of platforms. Our first-year transition workshops will feature 50-minute Zoom sessions on a range of academic skills and writing topics, including online learning/learning from home skills, focus and motivation, and group work in an online context; peer volunteers will give a short presentation at the start of each session, providing clear and actionable strategies for improving learning, then lead group discussion on the topic of each workshop. Additionally, we will offer the weekly Write Nights at the QUIC, EAL Drop-In support, Drop-In academic skills support, and Grad Writing Lab. Please check our Upcoming Events section and social media feeds for the most current information.

6. I am an English as Additional Language student. Can I access EAL support in Fall 2020?

EAL support will be continuing in the fall. This support includes online appointments for the development of academic English skills. Write Nights @QUIC, Drop-in EAL Support, and the English Conversation Group will also continue in an online form. Keep checking the EAL page for program details.

7. What can SASS do for graduate students in the current remote environment?

EAL support will be continuing in the fall. This support includes online appointments for the development of academic English skills. Write Nights @QUIC, Drop-in EAL Support, and the English Conversation Group will also continue in an online form. Keep checking the EAL page for program details.

8. I am a parent of a Queen's student. How can I help my student access academic support?

Please see our page for Parents/Guardians with additional information about how you can support your student academically by referring them to our services and programs.

9. What if I need other supports?

There are many services available to support you with wellness, faith and spirituality, accessibility, career questions, and many other aspects of student life. If you are in incoming student, a great place to start is Queen’s Next Steps website. You can also refer to the Student Affairs COVID-19 website to see how you can access all of the services provided by Student Affairs.

10. I had an IEP / accessibility accommodation in high school. How can SASS help?

SASS works with all students to support them in their academic skill development, but we do not specialize in working with students with accommodations; we refer students with questions about accessibility or accommodations to Queen’s Student Accessibility Services (QSAS).

11. I have questions regarding refunds, course selection, and other general SOLUS inquiries, what do I do?

Please note that our office does not handle requests such as these. The Office of the University Registrar can support you with various inquiries including: